The sustained high volume of orders due to the ongoing Covid-19 pandemic has forced us to implement the following changes:

  • Order changes will delay your order significantly. If you want the quickest turnaround time you must make sure that your order is correct when you place it. If you do require a change it must be submitted via email to sales@warmoth.com. Include your order number and a detailed description of your change request.
  • NO combined shipments. Every order you place will be shipped separately. If you wish to keep shipping charges to a minimum, you must make sure all the items you want are on a single order when you place it.
  • NO split shipments. Every order will be shipped out in its entirely when all items are complete. If you would like in-stock items to ship before custom items, you must place them on separate orders.

For the time being also expect:

  • Orders will take 2-4 weeks longer that published lead times
  • Response to email will take up to 4-5 days

Order Changes

If you need to make a change to your order, contact us as soon as possible by calling (253) 845-0403 or replying to your order confirmation email and describing the requested change in detail.

Hardware, Pickups, Pickguards

We will gladly process deletions, additions, and changes to these items on open orders that have not shipped.

Necks & Bodies

Orders for Necks and Bodies begin production immediately upon order and are built to your custom specifications. Changes to Necks and Bodies are subject to the following conditions:

  • If the requested change can be achieved at the current stage of production on your Neck or Body, a $25.00 charge will apply.
  • If the requested change requires us to restart production with a new Neck or Body, a 25% Restock charge will apply on the purchase price of the item.
New shipping, tax, and VAT charges are calculated based on the provider's current rates on the date of your order change request. This may result in additional charges to you, even when the changes you requested are the same price as your original order.

Cancellations

If you need to cancel all or part of your order, contact us by calling (253) 845-0403 or replying to your order confirmation email with your request for cancellation.

Hardware, Pickups, Pickguards

No cancellation charge will apply.

Necks & Bodies

Subject to a 25% Restock charge on the purchase price of the item.

Refunds will be issued by the original method of payment. Credit Card refunds must be made to the exact credit card(s) used in the original sale.